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Delay with SMS alert

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#1 billwatson



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Posted 19 November 2015 - 02:35 AM



I'm wondering if someone can help me with with an issue I'm having with the sms alert.


I'm getting a delay between the listener condition becoming true, and the sms being delivered (about 15hrs) and I was hoping a Carriots person could check some logs and see when the sms was triggered.


The stream condition changed at 18/11/2015 09:33:36 (Brisbane, Australia time).


I've tested the sms alert code in console and it sends straight away.


Thanks so much for your time.  I look forward to hearing from you.

#2 jpastor


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Posted 19 November 2015 - 11:42 AM


We have seen in our logs that your listener sent the SMS at 17/11/2015 23:33:36 (UTC-0) equivalent at 18/11/2015 09:33:36 (Brisbane, Australia time).
At same time, Carriots sent your SMS to our provider and the SMS provider sent your message at your mobile company.

- 2015-11-17 23:33:36 Listener executed
- 2015-11-17 23:33:36 SMS sent
- 2015-11-17 23:33:36 Response OK

I send you a screenshot of our SMS provider, I can see that you sent two SMS and they were delivered to your mobile company properly.


Attached File  smsproblem.png   8.5K   13 downloads

Notice: It is in Europe/Madrid time (UTC + 1)


Look like that the problem is not in Carriots side.


Hope it helps

#3 seelamanthula



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Posted 25 February 2016 - 10:25 AM

Hello ,


I am Naresh from India .I have tried email and SMS Listeners.But I could not receive SMS on my mobile.Could you please check that.


Thanks and Regards,


#4 Rorence



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Posted 02 May 2017 - 08:00 AM

After reading the whole post, I have learned more about this topic. Thank you so much. 

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